Dekorshack Returns Policy:

Welcome to Dekorshack! We appreciate your choice in enhancing your home with our unique products. Understanding the individuality of every home, we acknowledge that sometimes our products may not align perfectly with your expectations. To ensure your complete satisfaction, we offer a straightforward returns policy. Please review the following guidelines for a hassle-free returns experience:

1. Returns Window:

   — You have up to 7 days from the date of delivery to initiate a return. Specify the items you wish to return when processing your request.

2. First-time Returns (No Charge):

   — Enjoy your first return with no processing fee. We'll coordinate the pickup of the product(s) from your doorstep. Upon pickup, a store credit will be issued for the returned items, excluding any shipping charges paid during the initial purchase.

3. Subsequent Returns (Nominal Fee):

   — For customers with previous returns, a nominal fee applies to subsequent returns:    — Orders upto Rs. 5000: Pickup charge is Rs 280    — Orders above Rs. 5000: Pickup charge is 10% of the order total

4. Damaged Items:

   — In the rare event of a damaged order, please provide photos of the damaged items and packaging within 24 hours. We will promptly address the issue.

5. Return Process:

   — Ensure returned items are in their original, unused condition with all original packaging and papers. For partial returns, include only the specified items during the pickup.

6. Serviceable Pincodes:

   — If your location is unserviceable for returns by our courier partners, we will arrange for pickup once the pincode becomes serviceable.

7. Shipping Delays:

   — Dekorshack is not liable for shipping delays caused by third-party courier services. Contact our customer team for assistance with time-sensitive orders.

8. Cancellation/Alteration:

   — Order cancellations or alterations are not possible after 4 hours. Once packed or shipped, cancellations are treated as returns if not accepted.

9. Return Processing Time:

   — We strive to process all returns within 7 days. For inquiries, reach out to Dekorshack Customer Care at info@dekorshack.in or on WhatsApp at +91 8777482677.

10. Approval and Refund:

   — Obtain approval for return requests from the Dekorshack Care team via email, text, or WhatsApp before processing. Refunds for Pay on Delivery orders will be processed within 7 working days.

11. Artisanal and Hand-made Products:

   — Celebrate the natural variations in our artisanal products; they are not defects. Return discussions for bulk or customized orders are handled on a case-by-case basis.

12. Repeated Returns:

   — Dekorshack reserves the right to deny repeated returns for the same order.

13. Replacement Orders:

   — Replacements will be shipped via standard shipping once the original order is returned. Replacement orders are not created for items already returned and replaced unless there is a manufacturing defect, missing parts, or a different description.

We prioritize your satisfaction and are dedicated to ensuring your Dekorshack experience is delightful. Should you have any further questions or concerns, please do not hesitate to contact us. Happy decorating!